FAQs

Q. What are your hours?
A. We are open Monday through Saturday 9:00AM to 5:30PM. We are closed on Sundays. Hours vary on holidays. 

Q. Do you provide jewelry cleaning?
A. We will gladly inspect and clean your jewelry, free of charge! However, there is a cost for having your piece buffed, polished, and/or rhodiumed.

Q. I don't see what I'm looking for on the website. Is that all the jewelry you have?
Absolutely not! Our online store accounts for 10-15% of the jewelry we have available in our store. If you're looking for something specific and don't see it online, give use a call or stop by the store. We'd be happy to help you find exactly what you want. 

Q. I really like this ring that I saw on the website/Facebook/Instagram/Pinterest. Can I come in and look at it?

That depends. If the piece is on the website, yes! We make sure the pieces online and in store are the same. You won't find pieces on the website that we don't have. Social media can be a little trickier. We don't remove posts of piece after they have sold. If there is a link in the post, check it to see if the product is on the website. If it is, you can come in and see it. If it's not, it has sold. Stop in or give us a call and we can look in to reordering it for you. 

Q. Does Summerlin Jewelers buy gold and silver?
A. Yes!  Bring in any unwanted jewelry (even if broken) and we will make you an offer! 

Q. Does Summerlin Jewelers buy diamonds?
Sometimes. It varies depending on the diamond and our inventory. Call us to get me information.

 

Q. Do you do appraisals?
A. Yes! Melissa Nabong, our owner, is a GIA Graduate Gemologist. She completes appraisals onsite.   

Q. Do you change watch batteries?
A. Yes! We charge $5 to $10 per watch. We also take links out of watch bands. 

 

 

Q. I got this piece as a gift, and it's not really my style. Can I return or exchange it?
That depends. Visit our Returns and Exchanges page for our full policy. 

Q. Do you offer financing or payment plans?
Yes! We offer financing though Synchrony as well as layaway. Please give us a call at 702-243-8240 or email summerlin_jewelers@yahoo.com for more information on the process. 

Q. The FAQ didn't answer my question. How can I get in contact with you?
The best way to reach us is by phone/text at 702-243-8240. We can also be reached by e-mail at summerlin_jewelers@yahoo.com.